White List
A white-list is a list of accepted items or persons e-mail addresses, or domain names from which an e-mail blocking program will allow messages to be received.

Why is this important?
Unsolicited, unwanted advertising e-mail, commonly known as "spam", has become a big problem. It's reached such proportions that most e-mail services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad. Many others are looking at adding these provisions in the future.

We at NCREI heartily agree with their intention to protect you from spam, but everyone agrees that the current systems for stopping spam is far from a perfect solution. They often block e-mail that you've requested, but that fits somebody's profile of what spam looks like. The more responsible anti-spam activists are working hard to cut down on these "false positives", but in the meantime, you might unexpectedly find you're not getting your NCREI Newsletter.

As it happens, there's something you can do to keep your NCREI Newsletter from falling into the false positive trap.

First – Please Double Opt-In!

When you subscribe to the newsletter, you will receive an e-mail from us in your in-box. There will be a link asking that you confirm that you would like to receive information from NCREI. This lets the ISPs know that it is a resource that you have requested and is not spam. IF you do not see this e-mail, check your spam filters and click on it letting the ISP know that we are on your list of approved senders.

Secondly - You can fight the blacklists with a "white-list". White-list us now, before your delivery is interrupted.

Of course, every e-mail system is different. Below are instructions for some of the more popular ones. If yours isn't here, please contact your ISP's customer service folks for their instructions. (Forward the answer to us, and we might add it!) If you're using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we've also listed instructions on how to exempt the NCREI Newsletterfrom some of the more popular of those programs.

To find instructions for your e-mail provider or software, scroll down or use the handy menu at the upper right. These instructions may also change from time to time for different e-mail providers as they develop new policies and procedures.

AOL

For AOL version 9.0: you can ensure that your NCREI Newsletter is delivered to your Inbox by adding our sending address to your "People I Know" list.

• Open your latest NEWSLETTER e-mail.
• Click the Add Address button (over on the right) to add the NCREI Newsletter to your "People I Know" list.

Alternatively, you can just send an e-mail to the NCREI Newsletter "From" address, and that will add us to your "People I Know" list automatically.

• Open your latest NCREI Newsletter e-mail.
• Copy the address in the "From" line.
• Click the “Reply” button (it's in the top right corner).
• A new email window opens with an address pre-filled in the "Send To" box.
• Replace the address in the “Send To” box with the one you copied out of the from line.
• Click “Send Now” (it's in the top right corner).

Even if the e-mail you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting the NCREI newsletter into your "People I Know" list--and that's what counts.
If you're using an earlier version of AOL, you'll need to set your Mail Controls instead. Here's how:

• Go to “Keyword Mail Controls”.
• Select the screen name we're sending your NCREI Newsletter to.
• Click “Customize Mail Controls” For This Screen Name.

For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.

• Click “Next” until the Save button shows up at the bottom.
• Click “Save”.

For AOL version 7.0: In the section for "exclusion and inclusion parameters", include these domains:
infusionsoft.com
NCREI.com

Yahoo

To ensure that your NCREI Newsletter is delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

• Open your Yahoo mailbox.
• Click “Mail Options”.
• Click “Filters”.
• Next, click “Add Filter”.
• In the top row, labeled “From header”, make sure “Contains” is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the address in the "From" line of your most recent NCREI Newsletter.
• At the bottom, where it says “Move the message to”, select “Inbox” from the pull-down menu.
• Click the “Add Filter” button again.

Hotmail

If you're using Hotmail, you can ensure that the NCREI Newsletter is delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

• Log on and click the “Mail tab” to get into your mailbox.
• Click “Options” (it's over at the top right, next to Help).
• Click “Junk e-Mail Protection”.
• Select “Safe List”.
• In the space provided, enter the address in the "From" line of your most recent NCREI Newsletter.
• Click “Add”.
• When you see the address you entered in the “Safe List” box, click “OK”.

Alternatively, you can add the NCREI Newsletter "From" address to your Contacts list:

• Open your latest issue of the NCREI Newsletter (or even the welcome letter will do).
• Click the “Save Address” button. (It's over to the right in the line of options just above the e-mail.)
• Click “OK”.

Comcast

If you are using Comcast as your Internet provider send an e-mail to the following address:
http://www.comcastsupport.com/rbl.

Include in the body of the e-mail the following information:

• Domain: The domain we're mailing from is:

infusionsoft.com

• IP Address: Our sending IP address is:

63.226.35.212

Outlook 2003

If you're using Outlook 2003 for your e-mail, you can make sure your NCREI Newsletter is delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

• Open any NCREI Newsletter e-mail, then add the sender or the sender's domain to your Safe List.
• Find the address in the "From" line of your most recent NCREI Newsletter and add it to Personal Contacts in your Outlook Address Book.
• Open any NCREI Newsletter e-mail, then select “Mark as Not Junk”.

• Open your latest NCREI Newsletter e-mail.
• Copy the address in the "From" line.
• Click on “Address Book” (it's over on the left, below your Folders).
• When your “Address Book” opens, click the “Add” button.
• On the “Add Contact” screen, find the “Internet Information” box.
• Enter the address you copied from the "From" line into the top Email box.
• Click “Save”.

MSN

If you're using MSN version 9 for your e-mail, you can make sure your NCREI Newsletter is delivered to your Inbox by adding our sending address to your Safe List. Here's how:

• Open your latest NCREI Newsletter e-mail.
• Copy the address in the "From" line.
• Click on Settings: “E-mail | Junk e-mail” (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click “Junk E-Mail Guard”.
• Select “Safe List”.
• In the space provided under "Add people to the safe list", enter the address you copied from the "From" line.
• Click “Add”.

For older versions of MSN, you add our sending address to your Safe List like this:

• Open your latest NCREI Newsletter e-mail.
• Copy the address in the "From" line.
• Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click “Junk Mail”.
• Select “Safe List”.
• Click “Add an item” to this list.
• When the “Add To Safe List” box appears, enter the address you copied from the "From" line into the space provided.
• Click “Add”.

Verizon

If you're using Verizon for e-mail, you can ensure that your NCREI Newsletter is delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

• Go to your Verizon Inbox.
• Click Options.
• Select the “Block Senders” tab (near the top of the screen).
• On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address in the "From" line of your most recent NCREI Newsletter.

SpamCop

If you're using SpamCop to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your Whitelist. Here's how:

• Open your browser and go to this page: http://webmail.spamcop.net/
• Log into your SpamCop account.
• Click on the “Options” icon in the toolbar.
• Under “Mail Management” (in the middle), click “SpamCop Tools”.
• Select “Manage your personal whitelist”.
• Near the bottom, where it reads "Click here to add to your whitelist", click on “Click here”.
• Enter the address in the "From" line of your most recent NCREI Newsletter in the first empty slot.
• Click “Submit”.

SpamAssassin

If you're using Spam Assassin to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to the Whitelist in your User Preferences. Here's how:

• Search your hard drive for the “spamassassin” folder, then open it.

In that folder should be a file named “user_prefs”. Open it with a text editor (Notepad, for example). If there is no such file, you can create it. The detailed instructions are at http://wiki.apache.org/spamassassin/FrequentlyAskedQuestions.

• Make a new (blank) line in the file. On that line, enter whitelist_from, followed by the address in the "From" line of your most recent NCREI Newsletter.
• Save the file and close it.

Spamkiller

If you're using McAfee's Spamkiller to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Friends. Here's how:

• On the Spamkiller sidebar, click “Friends”.
• Click “Add”.
• Enter the address in the "From" line of your most recent NEWSLETTER and click the “OK” button.

Mailblocks

If you're using Mailblocks to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your "Accept Mail From" list of addresses. Here's how:

• In Mailblocks, click the “Addresses” tab.
• Select “New”.
• Enter the address in the "From" line of your most recent NCREI Newsletter.
• In the “Receiving Options”, select “Accept Mail From This Address”.
• In the “Other Options”, make sure “Display in People Picker” is not selected.
• Click “Submit”.
• Click “OK”.

MailShield

If you're using MailShield to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Friends. Here's how:

• On the MailShield toolbar, click “Friends”.
• Click”Add”.
• Enter the address in the "From" line of your most recent NCREI Newsletter and click the “OK” button.

MailWasher

If you're using MailWasher to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Friends. Here's how:

• In MailWasher, select “Tools”.
• Select “Blacklist & Friends”.
• On the right-hand side is the "Friends" list. Click the “Friends Add” button.
• Select “Plain email address”.
• Enter the address in the "From" line of your most recent NCREI Newsletter, then click “OK”.
• Click “OK” again.

CleanMyMailbox

If you're using CleanMyMailbox to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your Whitelist. Here's how:

• Click the “Whitelist” button.
• Add the address in the "From" line of your most recent NCREI Newsletter to the list.
• Click the “Submit List” button.

Oddpost

If you're using Oddpost to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by marking it as "Not Spam"--but only if it has been incorrectly identified as spam in the first place. Here's what to do:

• Find any NCREI Newsletter e-mail that's in your “Probably Spam” folder.
• Click on that e-mail to select it.
• Click the “Move to Inbox” and Mark as “Not Spam” button.

Spam Inspector

If you're using Spam Inspector to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Friends. Here's how:

• Open Outlook.
• On the Spam Inspector menu or toolbar, find and select “Manage Friends” List.
• In the “Add a New Friend” area, select E-mail.
• Enter the address in the "From" line of your most recent NCREI Newsletter.
• Click the “>> (add)” button.
• Click “Close”.

Spam Interceptor

If you're using Spam Interceptor to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Trusted senders. Here's how:

• Open Spam Interceptor and select “Authentication Lists”.
• Click “Trusted”.
• Enter the address in the "From" line of your most recent NCREI Newsletter.
• Click “Add”.

Spam Sleuth

If you're using Spam Sleuth to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Friends. Here's how:

• Open Spam Sleuth.
• From the File menu, select “Configure”.
• In the “Friends” category, make sure “Active” is selected.
• In the space provided for the list, make a new (blank) line and on it enter the address in the "From" line of your most recent NCREI Newsletter.
• Click “OK”.

SpamButcher

If you're using Spam Butcher to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your Know Senders list. Here's how:

• Open Spam Butcher and click the “Configure” button.
• Select the “Known Senders” tab.
• Under “Known Good Senders and Recipients”, click “Add”.
• Enter the address in the "From" line of your most recent NCREI Newsletter and click “OK”.
• Click “OK”.

Spameater

If you're using Spameater to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your list of Approved Senders. Here's how:

• On the Spameater sidebar, click “Filters”.
• Select the “Approved Senders” tab.
• Click Add “Filter”.
• In the Address space, enter the address in the "From" line of your most recent NCREI Newsletter.
• For Address Type, select “Full Email Address”.
• Click “OK”.

SpamNet

If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt your NCREI Newsletter from the filtering process by adding our "From" address to your Whitelist. Here's how:

• Open your Outlook Inbox.
• On the Cloudmark SpamNet toolbar, click “Options”.
• Click “Advanced”.
• Select the “Whitelist tab”.
• Click the “Add” button.
• Enter the address in the "From" line of your most recent NEWSLETTER and click the “OK” button.
• Click “OK” again, then “Yes”, then finally “OK” again.

SpamPal

If you're using SpamPal to filter your incoming e-mail, you can exempt your NEWSLETTER from the filtering process by adding our "From" address to your Whitelist. Here's how:

• When SpamPal is running, find the “SpamPal” icon in your Windows system tray and right-click on it.
• Select “Add to Whitelist”.
• Enter the address in the "From" line of your most recent NCREI Newsletter.
• Click “Add”.

Others

• Sending Address: If they ask for our address, give them the address in the "From" line of your most recent NCREI Newsletter and

system@infusionsoft.com

• Domain: If they need to know the domain we're mailing from, tell them:

infusionsoft.com

• IP Address: If they ask for our sending IP address, tell them:

63.226.35.212

Thank you for white-listing the NCREI Newsletter!